Strict Payment Terms

Refund & Cancellation Policy

Last Updated: July 23, 2026
STRICT ZERO-REFUND POLICY: All custom engineering services, initial deposits, scoping fees, UI/UX design fees, milestone payments, and engineering retainers paid to OrderDash Services are strictly 100% NON-REFUNDABLE under any and all circumstances.

OrderDash Services ("OrderDash", "we", "us") provides bespoke, custom digital engineering, web development, mobile application builds, UI/UX product designs, and SaaS infrastructure for business and startup clients.

1. Rationale Behind Our No-Refund Policy

Custom software engineering and digital design involve immediate, non-reversible allocation of dedicated senior engineering bandwidth, technical architecture planning, cloud resource provisioning, and custom code generation tailored exclusively to your business requirements. Unlike off-the-shelf physical goods, allocated engineering hours and custom code assets cannot be recovered once deployed.

2. Non-Refundable Items & Services

The following payments are strictly non-refundable once initiated or processed:

  • Advance Deposits & Kickoff Fees: Any deposit or advance payment paid to initiate project scoping or reserve development bandwidth.
  • Milestone Payments: Scheduled invoice payments issued upon completion or progress of agreed SOW deliverables.
  • UI/UX Design Retainers: Payments made for Figma mockups, wireframes, or brand assets.
  • Custom Code & SaaS Engineering: Payments for frontend, backend, database, mobile app, or API code development.

3. Project Scope Revisions & Quality Guarantee

If a deliverable does not match the written technical specifications stated in the signed Statement of Work (SOW), OrderDash will make reasonable code and design revisions during the agreed review period within the boundaries of the SOW. However, disagreement over aesthetic preferences or changes in client business direction do not entitle the client to monetary refunds.

4. Project Cancellation

A Client may choose to halt or cancel an active project at any time by providing written notice to OrderDash. In the event of cancellation:

  • All funds previously paid to OrderDash remain 100% non-refundable.
  • The Client remains liable to pay for all work completed up to the cancellation date according to the milestone rates.
  • Completed source code and design assets will only be delivered if all outstanding fees for completed milestones are paid in full.

5. Chargebacks & Unauthorized Disputes

Any attempt to initiate an unauthorized bank chargeback, payment dispute, or fraudulent credit card cancellation for legitimate work rendered will be treated as a material breach of contract. OrderDash will submit signed SOWs, IP access logs, email communications, and delivery receipts to financial institutions to contest chargebacks. The Client shall be liable for all legal costs, administrative fees, and interest incurred by OrderDash in contesting chargeback claims.

6. Inquiries

For questions regarding invoices, custom milestone billing, or scoping proposals, please contact our administrative team at support@orderdash.in prior to making payment.